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Shanxi encourage Taiwanese tourists complain to the official when jin rights and interests is damaged

阅读次数:4199   发布时间:2014-08-08 11:16

Shanxi encourage Taiwanese tourists complain to the official when jin rights and interests is damaged


"Taiwan tourists in shanxi during the travel, such as local travel agencies in tourism qualification do not tally with the actual, do STH without authorization changes trips, service quality problems, and so on and so forth, but with travel agency to talk things over solve, do not talk things over to encourage tourists complain to the shanxi tourism qualitative inspect branch", said wang gang 8 shanxi tourism quality supervision and management.

Wang gang on the day of an interview with reporters, said some Taiwanese tourists because of the mainland tourist, when meeting a tarnished interests to give up for maintenance, choose to back down. In fact this is what we don't encourage, we hope our compatriots in Taiwan to tour in shanxi is not only more comfortable happy, also complaints about the quality of shanxi tourism an ascending.

Shanxi released by the international consumer rights day tourism consumption, including Taiwanese tourists Chen Yanling cases have been highlighted: Chen Yanling in early February to swim "" Chinese civilization in Shanxi Province 8, local travel guides in the case of without the consent of the group members, tower of increasing so, name, chinese-styled and a supermarket shopping and bad service attitude. Chen Yanling to shanxi tourism quality supervision and management of the complaint.

Wang gang said that this belongs to the tour guide do STH without authorization changes the behavior of the tour, the quality of shanxi tourism enterprises and brand consciousness is not strong, does not pay attention to improving the quality of the tourism to improve the efficiency of the brand. In addition, it also embodies the part of the tourist enterprise and practitioners lack of integrity.

For this event, shanxi tourism quality supervision management asked the travel agency to refund the tourists more fees, and apologize to the tourists. At the same time, the tourism in Shanxi Province to the travel agency and guides in accordance with the relevant regulations of punishment. The processing of Chen Yanling for such pleased with the results.

According to tourism bureau, Shanxi Province, Shanxi Province in 2013 cumulative received nearly 300000 Taiwan compatriots. Taiwan is one of the biggest tourist market entry tourism in Shanxi Province, has become an important entry tourism group of shanxi, has now reached a two-way interactive situation of cultural tourism in Shanxi Province and Taiwan a golden period.

Shanxi Province tourism bureau staff emphasized that in this context, more in order to maintain the legitimate rights and interests of Taiwan tourists in shanxi during, to promote the local tourism image. (Wang Yanjun)